Procurement Parker

Description Anchor link

Parker is responsible for evaluating large procurement projects for government departments. They've taken the DITAP course, so they are familiar with agile and how that plays into procurement. They aren't very familiar with accessibility, but they know they have to do more than insert a line about 508 into an RFP.

Parker is hard of hearing and has trouble communicating with people over the phone. They prefer communications over email where they make sure they understand.

Goals Anchor link

Find appropriate accessibility provisions, clauses, and acceptance criteria for their report

Needs Anchor link

Videos with Closed Captions, subtitles and/or transcripts

Thoughts Anchor link

If there are videos with this site it would be captioned, right?

Feelings Anchor link

Frustrated when closed captions are out of sync or have poor contrast

Behaviors Anchor link

Facial expressions and body positions to convey meaning and fill in missing information. They search for accessibility and procurement and land on a page of our site